Frequently Asked Questions
1. Is Sierra IC Inc an Franchised Distributor?
2. Is it possible to place an order online?
3. What is your minimum order?
4. Do you accept credit cards?
5. What payment methods do you offer?
6. What is the warranty on the parts you sell?
7. How do I use your part search utility?

Shipping Frequently Asked Questions
1. Do you ship internationally?
2. Can you ship on our UPS, FedEx or DHL account?

Frequently Asked Questions

1. Is Sierra IC Inc a Franchised Distributor?

   Sierra IC Inc is an independent distributor and not a franchised distributor. As such, we are not associated with the manufacturers of the products we sell, except as explicitly stated otherwise. The trademark rights related to the manufacturers' names and products are solely owned by the respective manufacturers.

2. Is it possible to place an order online?

   It is possible to place an order online. Customers can use the BUYNOW button located next to the item or request a quote before proceeding to order. Sierra IC Inc accepts all major credit cards as a form of payment.

3. What is the minimum order amount?

   Sierra IC Inc has a minimum order requirement of $100.00 per line item, which is the smallest amount that can be ordered for a single product. This means that any order placed must meet or exceed this minimum amount for each product ordered. The minimum order amount is in place to ensure that Sierra IC Inc can continue to provide high-quality products and services to its customers while also maintaining a reasonable level of profitability. Additionally, by adhering to the minimum order amount, Sierra IC Inc can better manage its inventory and shipping costs, ultimately benefiting both the company and its customers.

4. Do you accept credit cards?

   Sierra IC Inc is pleased to accept payment through all major credit cards. This payment option is provided to customers for their convenience and ease of use. By accepting major credit cards, Sierra IC Inc offers customers a secure and reliable payment method that is widely recognized and accepted worldwide. Additionally, this payment method allows for faster processing and shipment of orders, enabling customers to receive their products in a timely manner.

5. What payment methods do you offer?

   Sierra IC Inc provides customers with several payment methods to choose from. These payment options include credit card payments, Cash on Delivery (COD), wire transfers, and Net terms for qualified customers. By offering multiple payment options, Sierra IC Inc aims to accommodate different customer preferences and needs, ensuring a convenient and hassle-free shopping experience. Customers can choose the payment method that best suits their requirements and can be assured that their payment will be processed safely and securely. The availability of different payment methods also enables customers to plan their purchases better and manage their finances effectively.

6. What is the warranty on the parts you sell?

   All products sold by Sierra IC carry a 30-day Form, Fit, and Function Guarantee. This guarantee assures customers that the parts they receive will meet the manufacturer's specifications and function properly as intended. In the event that a customer receives a part that does not meet the Form, Fit, and Function Specification of the manufacturer, Sierra IC Inc will either replace the part or refund the customer's money. Furthermore, if a customer encounters any failures or issues with the items purchased from Sierra IC Inc during production, installation, or testing, the customer can fill out an RMA (Return Merchandise Authorization) Request Form and fax it to 1(704)919-5496 within 30 days of receiving the parts. This process ensures that any faulty parts are identified and addressed promptly, and that customers receive the appropriate assistance and support to resolve any issues. Sierra IC Inc takes pride in the quality of the products it sells and stands behind its commitment to customer satisfaction.

1. How do I use your part search utility?

   To utilize Sierra IC Inc's part search utility, simply enter the part number that you are searching for into the search bar and press the enter key or click the GO button. This tool allows customers to easily search for specific parts within the company's inventory, enabling a quick and efficient way to locate the parts they require. The part search utility is designed to be user-friendly, making it accessible for customers of all technical skill levels. Sierra IC Inc is dedicated to providing a positive and seamless customer experience, and the part search utility is just one of the many tools the company offers to ensure that its customers can easily find the parts they need.

Shipping Frequently Asked Questions

1. Do you ship internationally?

   Sierra IC Inc does offer international shipping, provided that the items can be exported in accordance with the laws and regulations of the United States. The company is committed to complying with all applicable import and export regulations and guidelines, and as such, takes great care to ensure that all international shipments are compliant with the relevant laws and regulations. This commitment to import/export compliance ensures that customers can be confident in the legality and safety of their international shipments, and that Sierra IC Inc maintains its reputation as a trusted and reliable international distributor of high-quality products.

2. Can you ship on our UPS, FedEx or DHL account number?

   If you have an active account with UPS, FedEx, or DHL, Sierra IC Inc is pleased to offer the option of shipping on your company's account number. This service enables customers to use their own shipping accounts to cover the cost of their shipments, rather than paying for shipping through Sierra IC Inc. By allowing customers to use their own shipping accounts, Sierra IC Inc provides an added level of flexibility and convenience, enabling customers to manage their shipping costs and logistics more effectively. To take advantage of this option, customers must have an active account with one of the designated shipping carriers and provide the necessary account information to Sierra IC Inc when placing their order.